PRIVACY & COOKIES

COOKIES

Measuring our visitors

We measure visitors to our website using Google Analytics. This records the pages you view within our site, how you arrived at our site and some basic information about your computer. We anonymize your IP address so all of that information is anonymous - we don't know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand how well our website is meeting the needs of our visitors, how people arrive at our site and so on. We use this information to help us understand how people use our website and to improve their experience when using it.

We retain Google Analytics website useage data for the minimum period possible - currently 14 months.

You can learn more about Google Analytics or opt out if you wish.

Google Analytics

Our website may set the following cookies:

 _gat

 _gid

 _ga

These cookies are necessary for Google Analytics to work properly.

Find out more

Providing you with timely information

We use the Facebook page plug-in to embed our Facebook posts in this website. We do this so we can provide you with timely information, for example when we need to change our opening times unexpectedly.

Facebook Page Plugin

www.facebook.com and/or statixx.facebook.com may set cookies via this plug-in

You can find out more about how Facebook uses cookies and other storage technologies if you wish.

Does Facebook receive cookie information when I visit a site with the Like button or another social plugin?

PRIVACY

Data controller

Jane Kelly.

Harbour Lights Cafe, Coverack

If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please get in touch:

Harbour Lights Cafe,
Mill Road,
Coverack,
HELSTON.
TR12 6TE

01326 280 612

Personal information we process via our website

  • Information you provide when you make an enquiry by email, online form or telephone
  • Photographs of the café which may include customers in the background
  • Website usage data

Purposes and lawful bases for processing personal information

Answering your enquiries by email...

Where you provide an email address when making an enquiry via this website, in person or by telephone, we process your personal information on the lawful basis of consent only to answer your enquiry. We do not retain your personal information after your enquiry has been dealt with. We do not share your personal information with anyone else. If a third-party needs to be involved in answering an enquiry you will be asked to contact them directly yourself.

Photographs of the cafe which may include customers in the background...

We occasionally take photographs of the cafe, which may sometimes include customers in the background. Our lawful basis for doing this is legitimate interests. If, rarely, we wish to take photogrphs which include customers in the foreground, we will ask before using the photohgraphs on our website.

Website usage data...

We use google analytics to monitor and understand better how visitors use our website. We anonymise visitors' IP addresses and do not identify any visitor peronally. We retain website useage data for the minimum period possible. We use this information to help us improve the way our website serves people. Our lawful basis for doing this is legitimate interests.

External websites

We may provide links to other websites. The privacy policy of each external website you visit will then apply. Please note that we have no control over the content of external websites.

Security

We have appropriate security measures in-place in order to protect your information while it is stored on our systems.

Retention and destruction of information

We retain your personal information only as long as reasonably necessary.

Information retention:

  • Your email address and email is retained only until we've answered your enquiry
  • Photographs on our website are removed and refreshed regularly
  • Google analytics website useage data is retained for 14 months

Your rights

The right to be informed

This privacy statement aims to provide you with clear and concise information about what we do with your personal data.

The right of access

You have the right to access any personal information we hold about you.

Please contact us

We may ask for information to prove your identity before any personal information is released to you.

We don't charge a fee for providing you with information we hold about you.

We are required to provide you with the information within one month from the date of receipt of your request.

The right to rectification

You have the right to request rectification of any inaccurate or incomplete personal information which we hold. Please contact us. We are required to rectify the information within one month.

The right to erasure (to be forgotten)

We have rigorous arrangements for retention and destruction of information in place. You also have the right to request deletion of personal information

Please contact us

We may be required to retain some information to comply with a legal obligation or if the information will be required for the purposes of resolving a complaint.

The right to restrict processing

You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances.

When processing is restricted, We are permitted to store the personal data, but not use it.

You can make a request for restriction by contacting us.

We have one month to respond to a request.

The right to object

You have the right to object to our processing of your personal information at any time.

If you object we will stop processing your personal information as soon as we receive your written objection. Please contact us

The right to complain to the data protection regulator

We would appreciate the opportunity to resolve any complaints you have, however you also have the right to complain to the UK data protection regulator (the "ICO") about how we've used your personal data.

The ICO website also contains useful information about your privacy rights.

contact us

Feel free to contact us for bookings or anything else:

01326 280 612

Harbour Lights Cafe, Mill Road, Coverack, HELSTON. TR12 6TE

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